Our Policies

Production Time
The majority of our products are typeset and printed at the manufacturers’ facilities. Approximate production time for each product is listed in the product description section, which appears alongside the product image. All our manufacturers take great care in filling each order to your exact specifications.

During the busy holiday season, we suggest you order early. If you need to receive your order quickly, you can change your method of shipping (shipping options are noted on your checkout page) or add rush service to your order for an additional fee (varies according to manufacturer). We are not responsible for manufacturer or shipping delays.

Unintended Orders
If you place an order by mistake, please call our Customer Service Team immediately and we will cancel the order. However, once an order is in production, changes cannot be made. Please make sure that you are satisfied with your selections before placing your order.

Late Orders/Missing Orders
Please notify us if you have not received your order by the estimated delivery date. If 30 days have passed since your order was placed, we can no longer track or replace your order.

Damaged Orders
Upon receiving your order, please check to make sure the printed item(s) are correct and you have the quantity you ordered. If you notice that your order became damaged in any way during the shipping process, please contact our Customer Service Department immediately. Any damage or missing items must be reported within 7 days of delivery. No replacements, allowances or credit will be given after that period of time.

Returns
Your satisfaction is very important to us. Please notify us if you have any questions or concerns about your order. We do not accept returns or exchanges for any items unless they were damaged upon delivery or incorrectly produced due to an error on our part. We will work with you to find a reasonable solution to any problems with your order.

Payment Options
We accept Visa, MasterCard, and American Express. No personal checks or CODs are accepted. Your order is charged to your card when you click "place order" during checkout.

Privacy Policy
StationeryStyle.com is committed to protecting your privacy. Information that is submitted is used strictly for the purpose of serving you. Your credit card number is encrypted during transmission and protected by Verisign, the industry standard for protecting credit card identity. We will save your e-mail, billing and shipping addresses on our secure server for the sole purpose of streamlining your future shopping experiences with us. We do not store your credit card number after your order has been completed.

Cookies
Cookies (small segments of information stored on your computer"s hard drive) are used to store your selections and changes while shopping online with us. Cookies will not allow anyone else to obtain your personal information.
Proofs
A proof is a faxed or e-mailed draft of your order, sent to us by the manufacturer or printer of the stationery you order. Before a proof is sent to you, the typesetting department will arrange your copy according to your specifications. The order will not be printed until we receive your written (emailed) approval. Proofs are available for any item. Rhere is a per item charge for this service, which varies according to vendor.

Most orders do not need proofs and will be processed smoothly. Proofs are required for the following order types:

  • Invitations or announcements in large quantities.
  • Layered, threaded (ribbon) or vellum invitations or announcements in large quantities.
  • An invitation with a motif or embellishment.
  • Special request orders (non-standard layouts).
  • Orders containing non-English text.

Proofs are also highly recommended if you have very distinct ideas about the spacing or sizing of your text or if you are interested in a look that is much different than what is shown on the sample of the product you are ordering. We reserve the right to require proof approvals at our discretion.

Errors
Our proofreading experts are trained to catch errors in typesetting and grammar and will always contact you prior to printing if there is a question regarding your order. However, we cannot guarantee that we will always catch customer errors. Therefore, it is vital that you carefully check the text on your online preview before submitting your order, especially the spelling of proper names. We are not responsible for errors that occur from incorrect or incomplete text. To avoid errors, we are not able to accept orders by telephone.

From time to time, errors do occur. If there is a printing error on your order, please contact our Customer Service Department within 7 days of receiving it so we may have it reprinted. Orders that need to be reprinted due to the fault of StationeryStyle.com or the printer are given a priority RUSH status and are reprinted at no additional charge to you. If the error was in your entered text, we will work with you to correct the mistake and reprint the item for you at a discount.

Changes
We will not make changes or corrections to your order without explicit instructions from you, except for obvious errors in spelling of common words. We need written permission from you via e-mail in order to make changes to your order. We will make every effort to accommodate your request for changes after submitting your order. However, we may not be able to stop or change an order once it has been put into production. If your order is placed by 3:00 p.m. on a business day or weekend, you will have until noon on the following business day to e-mail changes to support@stationerystyle.com. If it is too late to make changes to your order at the time of your request, you will be charged for the order as it was submitted.